Privacy Statement

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.2 Payments

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.3 Registering an account

For this purpose we use the following data:

  • Account name or alias
  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.4 Newsletters

For this purpose we use the following data:

  • A first and last name
  • An email address
  • IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.6 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • IP Address
  • Geolocation data
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.7 To be able to offer personalized products and services

For this purpose we use the following data:

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data
  • A first and last name
  • Account name or alias
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.8 Deliveries

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address
  • Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

2. AI Chat & Phone Assistant (Eeva)

Folla uses an AI-powered assistant (“Eeva”) to answer phone calls outside business hours and to power a chat widget on this website. When you interact with Eeva, whether by phone or website chat, you are interacting with an automated AI system, not a human.

For this purpose we use the following data: a first and last name, an email address, a telephone number, company name (where provided), and the content of your conversation with the assistant.

The basis on which we may process these data is: upon the provision of consent.

This data is processed with the assistance of ElevenLabs (which powers the underlying AI assistant technology) and their third-party AI model providers. Conversations may be recorded and shared with these parties to provide and improve the service. For matched existing clients, a summary of the conversation may also be logged in our internal CRM system.

Retention period: We retain this data for as long as it remains relevant to our relationship with you. Since a prospective client may become a customer at any point, records may be retained for an extended period even if no purchase has yet been made. You may request deletion of your data at any time by contacting us.