Vi presentiamo Eeva, la collega che risponde quando noi non possiamo

Websites don’t break during office hours. They break on a Friday evening, during a campaign launch, or while you’re on holiday. And when they do, the worst thing a client can hear is a phone ringing out.

So we gave our phone line a colleague: Eeva. She answers whenever we can’t, outside office hours or when nobody picks up, and she is better at taking notes than any of us.

What Eeva does on a call

• She speaks Finnish and English, and stays in the caller’s language for the whole call. Her English comes with a Finnish accent, and that’s on purpose: we like it far too much to change it.
• She knows who’s calling. Eeva checks the caller’s number in our customer database, greets existing clients by name and knows whether they’re a hosting or maintenance client.
• She treats emergencies as emergencies. Site down, hacked, broken after an update: she asks the right questions one at a time, reads the domain back to make sure she heard it right, and flags the case as urgent.
• She books a real time, not a vague “we’ll call you back”. Eeva sees our actual calendar, offers two or three free slots and books the one you pick. The invitation lands in your inbox.
• She writes everything down. Every call ends up as a short summary on our phones within seconds, and as a note on the client’s record, so nobody has to explain the problem twice.
• During office hours she can put you straight through to a person, with a one-line summary so they know what it’s about before they say hello.

What she won’t do

Just as important. Eeva doesn’t guess, doesn’t quote prices and doesn’t promise fix times she can’t keep. She only shares a client’s details with that client, and she only collects what’s needed to help. If she can’t answer something, she says so and makes sure the right person calls you back.

How she’s built

Eeva is an AI voice agent built on ElevenLabs, connected to our phone system and to the tools we already use: FluentCRM for the customer records, FluentBooking for the calendar and Telegram for instant notifications. The glue between them is a handful of small, secure services on Cloudflare’s network that we wrote ourselves.

That’s the part we enjoy most: none of these tools was made to work with the others. Connecting them so they behave like one helpful colleague is exactly the kind of work we do for our clients’ websites too.

Say hello

Call us outside office hours (Mon–Fri 9–18 Finnish time) and Eeva will pick up: +358 9 4272 5055. Want something like her for your own business? Let’s talk.